What are some of the tips and suggestions that you recommend that may be a small change, but can have a big impact on how you’re perceived? And we still have to represent ourselves, our company and the brand well.īringing in a third party to help lay out some of those guidelines tends to be a lot more helpful for a company than the HR person saying: ‘This is what you have to do.’ It’s different when you go to a training, and you understand the reasoning behind why we need to uphold these particular standards. A meeting is still a meeting, whether it is virtual or in person. One of the biggest pain points is reminding folks that we still need professionalism, that you’re still on the clock, and you still have to represent the company well. You can’t have them looking at a blank screen.įolks have gotten a little too casual. Another client talked about the fact that too many of their staff members would take calls with clients and leave the camera off because maybe they’re not in an environment where their camera can be on. An example: a client who just spoke with us recently said one of their staff members took a Zoom call with a customer, and she was out in the backyard with her little ones roaming around. Our clients want their staff members to represent their company or their brand in the most professional manner. What are some of the biggest pain points clients are asking you to help address? I take that information and align it with what I like to refer to as our three core values: respect, honesty, and consideration. We also have an internal system for surveying people to really find out what’s happening on the ground.
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